What JMK Can Offer You
As a recruitment agency you get to choose which company provides your contract workers with tax solutions. However since the 6th April 2007 the reasons for your choice may have changed significantly. Since the MSC legislation came into force, your choice of umbrella company should now be based on whether they are working within the law and providing compliant services to your contract workers.
JMK Umbrella has found the balance between compliant services and outstanding customer care, making sure our customers come first. Our products are very easy to understand and have been designed to cater for everyone. We even offer a fantastic referral scheme.
As a professional business we work to a strict code of practice that we call our Business Charter. At JMK we have very strong values that flow through each and every member of our team. These standards mean that our service is always of the highest quality.
One of the growing concerns for recruitment agencies today is the issues of employment liability where temporary workers are concerned. This will never be a concern for you when you work in partnership with JMK as we have a fully CIPD qualified HR team that takes on all employment queries concerning the contractors.
What’s in it for you?
- No employment liability
- Offset your payroll workload
- Financial savings
- Contractors paid promptly and accurately
- 24 hour online service
- Dedicated Account Manager
IR35 can be a baffling subject as there seems to be varying interpretations of what is right and wrong. If you are one of the many people that need help understanding this subject simply click here and let JMK Umbrella provide the answers to your questions.
The JMK Business Charter
At JMK Umbrella, we believe that our products and staff are among the best in our industry and we aim to provide excellent client service at all times. We believe in treating our customers with the respect they deserve and we will endeavour to be fair at all times. We offer all our clients the New Business Charter as follows:
Our Service Promise
To ensure all clients of JMK Umbrella receive the same high levels of customer service:
- Emails sent during business hours (09.00 - 17.30) are answered within 4 hours.
- Phone calls will be answered by a real person within 3 rings.
- Customer accounts are activated and ready to use within 24 hours.
- Personal account managers appointed upon activation.
- All voicemail messages received during office hours will be returned the same day.
- All contractors supplied through JMK Umbrella will have been subject to a thorough immigration check.
- The JMK online services which provide instant information, help and advice will be available to all of our clients free of charge.
- JMK is committed to working in partnership with our customers and will actively canvass their opinions and be receptive to new ideas and recommendations.
Our Operating Promise
To ensure all clients of JMK Umbrella receive the same high levels of operating procedures:
- Invoices will be sent to agency (or end client) the same day if the timesheet is submitted to us before 12.30 Monday to Friday.
- We will make all follow on payments within 24 hours of recognised funds clearing our account.
- Payments are made by BACS, which take approximately 2-3 working days to clear.
- If a CHAPS transfer is requested, the funds will be available the same day that payment is made (a £5.00 administration charge applies).
- We will waive the administration charge if we fail to make payment on the same working day if due to our error or software system breakdown. We ask that contractors raise any payment failures with their account manager as soon as reasonably possible.
- The member's area is secured via SSL (Secure Socket Layer) technology to guarantee your security and privacy.
This New Business Charter has been implemented to give you the confidence and the reassurance that we strive to provide the very best service at all times and really care about our relationship with you. We will be open, honest and fair at all times.
